Privacy Policy

1. Introduction

Welcome to EventMX ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you use our website (eventmx.com), our mobile application (Ticket Scan Pro), and our ticketing services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that helps us provide our ticketing and event management services effectively.

A. Personal Information You Provide

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

For Attendees: Name, email address, phone number, and city/location (to provide relevant event listings).
For Organizers: Business name, contact person details, event details, and payout information.
Login Credentials: Passwords and security information used for authentication and account access.

B. Payment Information

We do not store your credit card or banking login credentials on our servers. All financial transactions are processed through our trusted third-party payment gateways, including eSewa, Khalti, IME Pay, and Fonepay. We only receive transaction confirmation details (such as Transaction ID and status) to verify your ticket purchase.

C. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include:

Device Data: IP address, browser and device characteristics, operating system, and language preferences.
Usage Data: Details of how you interact with our website, such as the events you view, the time spent on pages, and referring URLs.
Mobile App Data: If you use our Ticket Scan Pro app (for organizers/staff), we may request access to your camera to scan QR codes for ticket verification.

3. How We Use Your Information

We use your information for valid business purposes, including:

Order Fulfillment: To process your ticket purchases, generate unique QR codes for entry, and send booking confirmations via email or SMS.
Service Delivery: To allow organizers to list events and manage attendees.
Communication: To send you updates about events you have booked, changes to event schedules, or customer support responses.
Security: To monitor and prevent fraudulent activities on the platform.
Platform Improvement: To analyze user trends and improve the user experience of our website and mobile app.

4. Sharing Your Information

We do not sell your personal information. We only share information with the following categories of third parties:

Event Organizers: When you buy a ticket, we share your name and ticket details with the specific Event Organizer so they can verify your entry and manage the event.
Service Providers: We may share data with vendors who perform services for us, such as email delivery services and server hosting.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding in Nepal.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that this may affect the functionality of our website (e.g., keeping you logged in).

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Third-Party Websites

Our Service may contain links to other websites (e.g., organizer websites or payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

10. Contact Us

If you have questions or comments about this policy, you may contact us at:

EventMX Steel Tower, Jawlakhel

Lalitpur, Nepal

Email: [email protected]